4K Omni

1. In constant power mode, the dash cam is powered by the cigarette lighter plug, and the 'auto power off with continuous inactivity' feature is not activated. You can fix this by enabling the 'auto power off with continuous inactivity' function and setting an appropriate shutdown time.

2. It is powered by a hardwire kit and the wires are incorrectly connected. This problem usually occurs due to an ACC wiring fault (connected to VCC constant power), causing the dash cam to remain powered on all the time as it cannot receive the ACC signal when the vehicle engine has been switched off.

This dash cam model requires a power supply with 5V/2A input, and it is recommended to use an official 70mai power supply accessories. If you prefer using a third-party power supply accessory, please make sure to opt for an accessory with power supply specifications that meet the requirements.

Based on the HDR mode realization principle, the amount of frame encoding calculation is equal to 60 fps under the setting of HDR+30 FPS. HDR and 60 fps cannot be enabled simultaneously on mainstream dash cam controllers because the processing capability is insufficient.

This is because the Wi-Fi signal of the dash cam is affected by various sources of interference. You can solve this problem by downloading the video to your local album using the app to view it.

This is due to the high compression encoding used in the video. This may occur if the phone does not support a high-compression decoding function. You might consider trying with a different mobile phone. This issue should not affect entry-level Android phones launched in 2018 or later, or iPhone 7 and newer iOS devices.

If you do not intend to replace your phone for the time being, you can set the video encoding format to "low compression" in the dash cam interface on your phone. As a result, the subsequently recorded videos should play back normally.

The speed, coordinates, and brand logo watermarks on the dash cam screen can be disabled. Simply go to the “dash cam settings” in your mobile app to turn off the watermarks. However, the date and timestamp cannot be turned off.

This is because GPS satellite positioning has not yet been successful. Please wait patiently.Please note:

1. Metallic films on windshields can disrupt GPS signals inside the vehicle, even if they only partially cover the windshield.
2. GPS satellite positioning accuracy and speed are enhanced when a dash cam is equipped with a 4G Hardwire Kit. This kit enables 4G connectivity and automatically activates the A-GPS function.

You can showcase your driving skills with the Road Story Filter by downloading the video clips you want to share from the dash cam to the local album.To share the video with the Road Story Filter in the 70mai video community, download the dash cam video to the in-app local album, then enable the Road Story Filter before posting. After uploading, you can share the video with the Road Story Filter on other social media platforms.

This is because the dash cam does not have the ADAS function enabled. These elements are based on the results recognized by the ADAS function.In recorded videos, the Road Story Filter will include lane lines, distance indicators, and pedestrian warning signs once the ADAS function has been successfully activated and calibrated.

Sentinel mode is a unique working mode of this dash cam for parking security. The following functions can be enabled individually or simultaneously to enhance surveillance when the vehicle is off and the dash cam enters sentinel mode:

1. Parking surveillance triggered by collision detection: When the vehicle engine is off, the dash cam enters standby mode and pauses video recording. However, if the built-in G-sensor detects an abnormal vibration (usually from a collision), it triggers a 30-second parking surveillance video, which is stored in the parking surveillance folder of the device album.
2. Parking surveillance triggered by motion detection: After the engine is turned off, the dash cam enters standby mode. If the dash cam's image algorithm detects a potentially dangerous scenario and determines that the threat level has reached the recording threshold, it records a 30-second parking surveillance video. This video is stored in the parking surveillance folder of the device album.
3. Time-lapse photography: After enabling this function, the dash cam captures footage at a sampling rate of one frame per second (for a 30 fps frame rate) or one frame every 500 milliseconds (for a 60 fps frame rate) after the vehicle is shut down. These frames are then synthesized into a 30 fps or 60 fps time-lapse video, which is stored in the time-lapse video folder of the device's photo album. Time-lapse photography allows for continuous recording of the dash cam's field of view, and the recorded images can be replayed 30 times faster than in real-time. This feature can effectively capture the entire process of an accident or unusual event, providing valuable evidence.

Note: If you install the 4G Hardwire Kit, parking surveillance events triggered by collision detection or motion detection can be immediately delivered to your mobile phone through alerts and messages, alerting you to any abnormal conditions your vehicle may be experiencing.

This issue occurs when the parking surveillance cable cannot be detected by the dash cam. To resolve this, please perform the following checks:

1. Ensure that the parking surveillance cable of the dash cam has been installed and connected correctly. If you are unsure, it is recommended that you visit an automotive repair and maintenance store for professional installation services.
2. Verify that all connections between the parking surveillance cable, the fuse box, and the dash cam host are secure and properly connected.

The parking surveillance cable is an accessory utilized in the dash cam for parking security. It is used for the following functions:

• Drawing power from the vehicle's battery to maintain a constant power supply to the dash cam after the vehicle engine is switched off. This enables normal operation of sentinel mode and remote surveillance.
• To prevent the battery from being drained and the car from malfunctioning, the cable cuts off the power supply to the dash cam and 4G module when the battery voltage decreases to a preset threshold.

This dash cam model only supports the 70mai parking surveillance cable. You may choose from the following compatible 70mai parking surveillance cables:

1. 70mai 4G Hardwire Kit: This kit supports the parking surveillance function and enables 4G network connectivity, providing 4G-related functions for parking surveillance in sentinel mode. When your dash cam records parking surveillance videos, you will receive instant push alerts and video clips on your mobile device. This accessory also allows you to set three levels of voltage protection thresholds for your car battery (details in the following special Q&A).
2. 70mai parking surveillance cable (USB Type-C power supply interface): This model does not support 4G network connection. It will not notify you instantly when parking surveillance video recording is triggered in sentinel mode. Instead, it will remind you to access the dash cam with your smartphone and view the recorded parking surveillance video in the device album the next time you start your vehicle.

The 4G Hardwire Kit supports setting the car battery protection voltage threshold at nine levels:Available options:

• 11.8/23.6 V
• 11.9/23.8 V
• 12.0/24.0 V (default)
• 12.1/24.2 V
• 12.2/24.4 V
• 12.3/24.6 V
• 12.4/24.8 V
• 12.5/25.0 V
• 12.6/25.2 V

The battery protection voltage threshold can be gradually adjusted based on the actual situation of your vehicle's battery capacity and age. This allows you to use the sentinel mode for the longest possible time while protecting your battery.You can usually achieve a longer sentinel mode usage time by selecting the "11.8/23.6 V" setting on newer batteries (within 2 years) with large capacity and start-stop capability. For vehicles with new start-stop batteries, collision detection and motion detection parking surveillance, and time-lapse photography all enabled, the actual usage time can exceed 5 days.If you are uncertain of the minimum voltage required to start your vehicle, you may select the default setting. If the battery is severely aged or if the vehicle has high starting voltage requirements (such as models equipped with V6, L6, V8, V12, W12 engines), a drop in battery voltage to 11.8 V may prevent the engine from starting.The following are some recommended settings:

• For an extra external power supply for parking surveillance (e.g., 70mai power supply), you can set the lowest protection voltage.
• For newer batteries (within 1 year), set the protection voltage to 12.2 V.
• For moderately used batteries (1–3 years), set the protection voltage to 12.4 V or above.
• For heavily used batteries (more than 3 years), it is recommended to set the protection voltage to 12.6 V or higher to prevent the battery from discharging.

This is because the incorrect wiring of the parking surveillance cable on the vehicle fuse box. This may result in a failure to enter sentinel mode correctly after the vehicle engine is turned off. In such situations, you should consult a 4S dealership or professional workshop to ensure that the circuit wiring does not cause the power to be disconnected when the engine is off. (Note: Arbitrary alterations to the vehicle’s circuit may lead to serious consequences, such as battery failure or even vehicle spontaneous combustion. Therefore, please ensure that the parking surveillance cable installation and wiring issues are resolved with the help of professionals.)

This issue may occur for the following reasons:

1. Parking surveillance may not be enabled, or collision detection may not be triggered.
2. The sensitivity of collision detection and parking surveillance may be set too low in the device settings. It is recommended to increase the sensitivity level.
3. If the temperature inside the vehicle becomes excessively high during hot weather, the dash cam may automatically shut down to protect itself. As a result, it will not be able to trigger parking surveillance in the event of a collision.
4. If the car battery level is low, the parking surveillance cable's battery protection function may cut off power to the dash cam. Choose the appropriate battery protection voltage threshold based on your vehicle's battery condition. Replace the battery if it has been in use for a long time. Additionally, starting the vehicle repeatedly within a short period (e.g., making consecutive short trips) can lead to insufficient power reserves, triggering the battery protection function soon after the vehicle is turned off. In such cases, start the vehicle and drive or idle it for more than 30 minutes to fully charge the battery before turning off the engine to use parking surveillance.
5. Incorrect wiring of the parking surveillance cable on the vehicle fuse box may cause the dash cam's power supply to be cut off after the vehicle is turned off, leading to device shutdown. Consult a 4S dealership or professional workshop to ensure that the circuit wiring does not cause power disconnection when the engine is off. (Note: Arbitrary alterations to the vehicle's circuitry can lead to serious consequences, such as battery failure or even vehicle spontaneous combustion. Therefore, always seek professional help to resolve parking surveillance cable installation and wiring issues.)

Please note that even with the highest collision detection sensitivity set, the parking surveillance video may not be triggered for some types of collisions. For example, if a food delivery driver on a motorized scooter passes by at low speed and brushes against a parked vehicle with their food container, the dash cam may not trigger. Gravity acceleration sensors are more sensitive to vibrations caused by heavy objects. If a pedestrian or non-motorized vehicle causes minor damage to a parked vehicle, the parking surveillance recording function may not be triggered due to the relatively light or minor movement.

You can resolve this issue by applying any of the following solutions:

1. Reduce the sensitivity setting for collision detection that triggers parking surveillance.
2. Set the collision response time for parking surveillance to 5 minutes after the vehicle has been powered off.

No. Unlike the common frame comparison–based motion detection used in the dash cam industry, this model's built-in image algorithm intelligently assesses the scene in the field of view. It only triggers parking surveillance video recording when the threat level is deemed sufficiently high by the algorithm. This significantly reduces unnecessary recordings, making the motion detection function practical in crowded areas.For example, cars and moving people are not perceived as threats by the algorithm. A threat is only detected if a specific suspicious object remains in the field of view for a prolonged period and stays close to the vehicle. The algorithm intelligently determines the threat level, rather than relying on preset dwell times or distances.Additionally, if the same moving object remains in the field of view for an extended period and triggers up to two consecutive video recordings, the dash cam will ignore the object to avoid repeatedly recording low-value parking surveillance videos.

This is because the AI image algorithm did not recognize the scene as a threat requiring recording. Possible reasons include:

• Reason 1: The objects did not remain within the dash cam's field of view for long enough.
  To increase the sensitivity setting, follow these steps:
• Reason 2: The imaging of the people did not meet the AI algorithm's requirements for human figure recognition. Main scenarios include:
• Motion detection methods: (The actual performance parameters may vary depending on the specific car model and installation angle. Generally, the distance range is less than 1 meter, and the dwelling duration is not more than 5 seconds):

Yes. When motion detection triggers a parking surveillance video recording, the AI image algorithm will monitor the suspicious moving object. If the object moves to the edge of the field of view, the dash cam will automatically rotate its lens to keep the object centered. This ensures the best possible recording quality. Tracking will continue until the parking surveillance video is completed or the suspicious object moves out of range and can no longer be tracked.

This may occur because the suspicious object either moves out of the field of view or becomes obscured, which can disrupt the tracking process and cause the system to lose track of the object.

This issue may occur for the following reasons:

1. The car battery's power reserve may be low, triggering the battery protection function of the parking surveillance cable and cutting off power to the dash cam. To address this, either drive the vehicle or let it idle for more than 30 minutes to fully charge the battery. Then, turn off the engine and continue using the time-lapse photography feature. If the battery is aging, please replace it promptly. (Note: For vehicles equipped with a start-stop battery, a fully charged new battery can support time-lapse video recording for approximately one week.)
2. The dash cam may automatically shut down due to excessively high temperatures to protect the device. In such cases, apply a heat insulation film to the glass and avoid parking the car in direct sunlight for extended periods during hot weather.
   Time-lapse photography may be interrupted if the dash cam triggers parking surveillance videos or if the user remotely controls the dash cam via 4G. Time-lapse photography will resume after the recording is complete and will be saved as a new segment.

If your dash cam is equipped with a 4G Hardwire Kit, you can access the "Remote Setting" menu on the "Remote Surveillance" page of the mobile app even after the vehicle has been turned off. From this menu, you can enable or disable the following functions:

• Collision detection parking surveillance
• Motion detection parking surveillance
• Time-lapse photography

Please note: You can either select the "Apply Now" option to immediately update the status of these functions or exit the "Remote Setting" menu after making your changes. If you exit the "Remote Surveillance" page on your mobile device, the functions will automatically activate based on your settings within five minutes.

This may be due to unclear lane markings on the road or an incorrect camera angle. Please follow these steps to troubleshoot and recalibrate:

1. Verify that the dash cam lens has been calibrated correctly (Note: Turn off ADAS in the dash cam settings on the app, then turn it back on to restart the calibration process).
2. Drive at a speed of at least 40 km/h on roads with clear lane markings.
3. Ensure the lens is free from stains or dust.
4. Recalibrate the dash cam by restarting it (Note: Restart the dash cam by unplugging and replugging the USB cable, or hold down the power button to shut it down and then restart it).

After enabling the ADAS function, all announcement types are enabled by default. You can turn off unnecessary ADAS announcements in the dash cam settings on the mobile app if you find them too frequent or distracting.
Note: The concept of "sensitivity" does not apply to certain ADAS announcements, such as front vehicle start alerts. These announcements are automatically triggered based on road scenarios. The improved dash cam image quality and ADAS algorithm may cause some ADAS announcements to be more active on certain roads. This is normal and different from earlier models of 70mai dash cams.

The most likely reason is that the vehicle is parked in an area with no satellite positioning signal, such as underground parking lots, indoor parking lots, under elevated roads, or densely built areas. In these cases, the parking position displayed on the mobile app is the last successful positioning location of the dash cam before the vehicle is turned off. This is usually near the entrance of the parking lot. If there are overpasses, tunnels, or dense high-rise buildings near the entrance, the displayed location maybe even further off.

Possible reasons include:

1. The vehicle's windshield may be covered with a high-end heat-insulating film containing metal. This can block the GPS signal and cause the GPS device in the cabin to malfunction. To resolve this issue, consider installing a GPS signal amplifier.
2. When the vehicle travels through tunnels, under bridges, or in densely built areas with severe GPS obstruction, satellite positioning may be slow or even impossible. GPS will resume normal operation once the vehicle leaves these areas.

This model is designed to handle such situations, so it is unlikely to fail to power on due to an external power disconnection during OTA. However, if the dash cam experiences an unexpected power failure or the OTA upgrade package becomes corrupted during the upgrade process, the dash cam may crash.In this case, connect the external power supply and long-press the power button for 15 seconds to force the dash cam to restart. After that, you can attempt to push the OTA upgrade package again and proceed with the upgrade.

This dash cam model supports 4K 60fps images and requires high-speed memory cards. Use a U3 or higher memory card; official 70mai memory cards are recommended. Based on lab test results, the following memory cards are compatible:

1. Highly recommended: Official 70mai memory card
2. Work properly in normal lab aging tests:
3. Not recommended:

Note: These recommendations are based on lab tests of purchased samples. Test results may vary between different batches of memory cards.

For normal videos using high compression encoding in 3840 x 2160 resolution and HDR mode, a 32 GB memory card holds up to about 1 hour of dual-channel recording or 1.5 hours of front recording. After that, it will begin erasing the earliest videos (the exact recording duration may vary depending on specific road conditions. If there are many tree canopies or other detail-rich scenes, the video file size will be slightly larger than that of typical road scenes).If you need more storage, consider using memory cards with 64 GB, 128 GB, 256 GB, or 512 GB storage. Compared to a 32 GB memory card, these cards offer double or even greater continuous recording duration and capacity.

Reason 1: You may be using a 32 GB memory card.
For reason 1: With a 32 GB memory card, continuous recording will last up to 2 hours before the first video is erased in front camera recording mode with high compression encoding and HDR enabled. (The exact recording duration may vary depending on specific road conditions. Videos with many tree canopies or other detail-rich scenes will be slightly larger than those of typical road scenes.) If you need to keep the entire video data, connect the dash cam to your computer using the data cable after about 2 hours of continuous recording. You can then export the video file for backup or download it to your local album via the app.
Reason 2: Emergency videos or parking surveillance videos take up too much space.
For reason 2: Emergency and parking surveillance videos are managed separately. If there are too many of these videos, they will continuously occupy a fixed percentage of the dash cam's built-in memory. Download your desired video clips to your mobile phone or export them to your computer for backup. After deleting all emergency or parking surveillance videos from the dash cam, you can continue using it as usual.

Please use a data cable that supports data transmission. The dash cam is equipped with a power cord that lacks data transmission capabilities.

You can adjust the speaker volume level in the dash cam settings. The volume can be set to high, medium, low, or off, depending on your preferences.

Possible reasons include:

1. Voice control may not be activated. Check the settings menu to find the voice control toggle and enable it.
2. Voice control is only available when the device is actively recording (either normal continuous video or emergency video) and is not connected to a mobile phone. The device cannot respond to voice commands in the following situations:

After ensuring voice control is enabled, try using the function again.

You can try the following solutions:

1. Press and hold the power button on the dash cam to turn it off, then press the power button to turn it back on. The dash cam will automatically calibrate the rotating lenses when it restarts.
2. Connect to the dash cam directly via the app to view the real-time screen, then click the “Rotating Lens Calibration” button on the real-time screen page to calibrate the rotating lenses.
3. Check if the “Power-On Working Position” setting of the rotating lenses has been changed. If so, open the dash cam settings via the app when the dash cam is turned on, find “Rotating Lens Power-On Working Position” in the settings, and then set the default working angle of the rotating lenses according to the real-time screen.

To ensure that the rotating lens moves smoothly, a certain amount of space is required between the lens and the top half of the dash cam body for safety reasons. As long as the rotating lens can rotate normally without jamming or noise, this gap is perfectly normal.

Possible reasons include:

1. Bluetooth is not enabled on your phone. Enable Bluetooth, exit the app, and then reopen it to try again.
2. Bluetooth pairing may fail due to interference or other issues. In this case, exit the app, reopen it, and attempt to connect to the dash cam again. You can also manually connect to the dash cam hotspot through the phone's wireless LAN connection interface.
3. The dash cam may have been connected to another mobile phone, and the hotspot password may have been changed. In this case, you need to connect to the dash cam using the new hotspot password. If you do not know the new password, press the power button five times consecutively to restore the factory settings. After this, a Bluetooth connection will be enabled.

To restart the dash cam and the 4G module, press the RESET button on the circular 4G module after installing the 4G Hardwire Kit.You can then determine the status of the dash cam's 4G connection based on the indicator lights of the 4G module:

• A solid green light on the 4G module indicates a normal 4G connection.
• A blinking red light on the 4G module indicates that the connection has been rejected by the carrier.
  Possible reasons for this scenario include:
• No 4G signal coverage in the area
• Restrictions on using the current 4G data SIM card in IoT devices imposed by the carrier
• Carrier server downtime
• The 4G data SIM card is already bound to a specific device specified by the carrier and is rejected on the current device
• The 4G data SIM card's data plan has expired or been depleted
• Poor contact between the 4G SIM card and the device's card slot, or physical damage to the SIM card

If the indicator light on the 4G module is blinking green, this means the mobile network can connect to 70mai's cloud services but cannot connect to the mobile network.Possible reasons for this scenario include:

• Network blockages or abnormalities
• 70mai server downtime

Please follow these steps to troubleshoot:

1. First, check the status of the 4G module indicator light.
2. Confirm the following:

If none of the above steps work, proceed as follows:3. Contact the carrier to inquire about the suitable APN configuration required for your SIM card.4. Start the vehicle to ensure it is in an area with normal 4G network coverage and that you can access the internet on your smartphone.5. Click on the top right corner of the dash cam function card on the app's homepage to open the "Device Management" page. Click the "Manage 4G Module" entry to access the 4G module management page. Click "APN Manual Configuration," follow the on-screen instructions to enter the APN configuration provided by the carrier, and input it into the dash cam.

APN is a necessary parameter for 4G devices to access the network. The 70mai database includes APN data for most global carriers. After binding the 4G module, follow the APN configuration guide to perform "APN Automatic Configuration." Your dash cam must be programmed with the APN parameters of your SIM card to ensure successful internet access.Your dash cam may not connect to the internet if you use a 4G data SIM card from a carrier with limited coverage or if the APN parameters have been updated and are not in the 70mai database. Please follow these steps:

1. Contact the carrier to inquire about the suitable APN configuration required for your SIM card.
2. Start the vehicle to ensure it is in an area with normal 4G network coverage and that you can access the internet on your smartphone.
3. Click on the top right corner of the dash cam function card on the app's homepage to open the "Device Management" page. Click the "Manage 4G Module" entry to access the 4G module management page. Click "APN Manual Configuration," follow the on-screen instructions to enter the APN configuration provided by the carrier, and input it into the dash cam.

The dedicated 4G Hardwire Kit for this dash cam model has been professionally tested for compatibility with local 4G networks.It is highly recommended to choose a 4G data SIM card from a mainstream carrier in your area. Please consult the 70mai distributor to ensure availability.We recommend purchasing the 4G Hardwire Kit locally rather than using it across regions (e.g., internationally). For example, if you purchase the 4G Hardwire Kit in Southeast Asia, it should be used locally. Using it in North America may result in internet connection issues.

The issue of using the 4G module across countries needs to be considered from several aspects:

1. This 4G module has different versions (international version and North American version). There are different channels of the 4G module that are compatible with different 4G network standards and they are not interchangeable.
2. Depending on which region's 70mai app the dash cam is bound to, the actual use of 4G connectivity depends on whether the 4G module standard is compatible with the local 4G network. 70mai’s overseas users are segmented. Upon adding a bound 4G module, it will be associated with the server in the corresponding region. During the actual usage, communication will be carried out with the local server. As an example, if the 4G module is bound to Southeast Asia, it will also be bound to the international server region. It is possible to use it in Eastern Europe (part of the Russian server region), but it may be subject to network delays since too many gateways must be passed through. In contrast, the 4G module will not have this issue if it remains bound to its original server region.
3. 70mai cannot determine if the SIM card and data plan used with this 4G module support international roaming and you should consult your carrier for more information. In the event that international roaming is supported, the user can use the feature according to the rules described in the first two paragraphs.

The SIM card slot for the 4G module of this dash cam model does not support hot-swapping. Once you've installed or replaced the 4G data SIM card, press the RESET button on the 4G module to restart the dash cam and 4G module before use.

Possible reasons include:

1. Frequent triggering of parking surveillance videos due to accidental touching can lead to significant data consumption. Here are some strategies to prevent data waste:

• Set the collision-triggered parking surveillance to activate 5 minutes after the engine is turned off in the "Dash Cam Settings" on your phone. This prevents accidental triggering when closing the door forcefully.
• Adjust the sensitivity of the collision trigger according to your vehicle's suspension level to avoid frequent triggering and uploading of parking surveillance videos caused by passing heavy vehicles. (Note: If you park near railways or heavy machinery where even the lowest sensitivity setting cannot prevent frequent triggers, disable collision-triggered parking surveillance and opt for motion detection or time-lapse photography instead.)
• If motion detection frequently triggers parking surveillance recordings and the alerts indicate non-threatening scenarios (such as people frequently coming and going or stopping in front of your vehicle), go to “Remote Surveillance - Remote Control” to disable the motion detection function. You can re-enable motion detection remotely on this page in the future.
• To prevent data consumption from uploading parking surveillance videos (triggered by collision or motion detection), disable the "Allow Uploading of Parking Surveillance Videos" switch in the "Alert Center." Parking surveillance alerts will still be sent to your phone, but videos will be stored on the dash cam's built-in memory instead of being uploaded.

1. Excessive use of remote surveillance functions can result in high data consumption. If remote surveillance is essential, monitor your data plan and purchase additional data packages as needed.
   Here is a list of data consumption for various 4G remote surveillance functions:

• Viewing real-time video: Continuous viewing consumes data at a rate of about 13-15 MB/min.
• Uploading a parking surveillance video: Recorded at 480P on the front side and 1080P on the rear side, with a duration of 30 seconds. Uploading both front and rear videos consumes 21-23 MB of data (depending on the complexity of the scenario; more complex scenarios result in larger video file sizes).
• Uploading a remotely initiated recording: Video resolution is 480P, with a duration of 30 seconds (can be terminated early). For full 30-second recordings, data consumption is the same as for parking surveillance videos.
• Uploading a remotely captured photo: Data consumption depends on the dash cam resolution and ranges from 0.3 to 1 MB.

1. Lack of 4G network coverage at the parking location.
2. Absence of GPS/Beidou satellite positioning signals at the parking location.

Unfortunately, there is no solution to this issue. Accurate positioning in the "parking location" feature requires adequate 4G network coverage or satellite positioning signals at the parking location.Dash cams cannot accurately report parking locations when parked in underground parking garages, parking buildings, or other indoor parking spaces without 4G network or satellite positioning signal coverage.The "parking location" displayed on the mobile app is the last position reported by the dash cam before parking. (Note: When the vehicle is running, the dash cam reports its position approximately once every three minutes.)

This occurs when the vehicle enters an area without 4G or GPS coverage, such as a tunnel. This issue cannot be resolved using the mobile app; the vehicle must reach an area with good 4G coverage and satellite positioning signals for the issue to be resolved.

(Note: The dash cam will stop recording if the network connection is lost for more than 10 minutes, and the system will regard it as the end of a trip. The system will regard it as a new trip as soon as the dash cam reports its location again.)

After the vehicle is turned off, the dash cam's GPS positioning module shuts down to conserve power, which prevents the vehicle from being located.(Note: The dash cam will report the parked location when the vehicle engine is turned off. If users are concerned that their vehicle may be moved while the engine is off (e.g., being towed), the collision detection feature can be enabled to trigger the parking surveillance feature. When the vehicle is moved, a parking surveillance video event will be triggered, and a warning message will be sent to your mobile phone immediately.)

The dash cam will send alert messages to the mobile app in the following scenarios:

1. Automatic shutdown due to high dash cam temperature.
2. Low battery triggering the battery protection mechanism, causing the dash cam to shut down and exit parking surveillance mode.
3. When parking surveillance mode with collision detection is enabled and the dash cam detects a collision, messages will be sent after the video has been recorded and uploaded.
4. A message will be sent after the video upload is completed when the user controls the dash cam to record remote surveillance videos on the remote surveillance live page.
5. Messages will be pushed once photos have been uploaded when users control the dash cam from the remote surveillance page.

Possible reasons include:

1. The dash cam device has poor 4G network connectivity. Ensure that the dash cam's 4G network connection is functioning properly (4G module installed, bound to a valid data plan with real-name authentication, and sufficient remaining data). Ensure normal 4G network coverage at the dash cam's location to push messages via the 4G network.
2. The app message notification permission has not been enabled in the mobile phone's system settings. The app must have permission to receive message notifications. (Note: Even if the app has not obtained push authorization from the mobile phone system, alert messages can still be viewed in the alert center. However, this permission must be enabled to receive alert messages via the mobile phone system's push notification list promptly.)
3. The dash cam has shut down due to low battery protection triggered by the 70mai Hardwire Kit. Start the vehicle's engine and let it idle for at least 30 minutes to fully charge the car battery. In this state, when the conditions for triggering alert messages are met, the dash cam can continue to enter parking surveillance or time-lapse photography mode and send messages to the mobile app normally.
4. Messages are not received when the vehicle is turned off, possibly because neither collision detection nor motion detection parking surveillance functions are enabled. To receive alert messages about parking surveillance videos when the vehicle is off, at least one of these two parking surveillance triggering methods must be enabled. (Note: Go to the "Remote Surveillance - Remote Settings" page to remotely enable/disable parking surveillance or time-lapse photography.)
5. The 4G module is not installed or configured. The dash cam must be equipped with a dedicated 4G Hardwire Kit, a valid data plan SIM card must be inserted, and the 4G module must be bound to the dash cam device on the mobile app. Follow the guide to configure your APN to receive message notifications.

This occurs because the dash cam is located in an area with poor 4G network coverage. The dash cam can only upload parking surveillance videos quickly if there is good 4G network coverage at the parking location.(Note: Poor coverage may occur in areas such as residential areas that refuse base station construction, rural-urban fringe zones, remote areas, mountainous areas, and uninhabited areas using the Cat.1 4G network for the Internet of Things.)

This feature is designed to prevent recordings triggered by forcefully closing car doors after getting in.The dash cam, equipped with 4G networking capability, will immediately push a "suspected collision" alert message when a collision is detected in parking surveillance mode and a parking surveillance recording is initiated. If the car is started within 1 minute, a "cancel suspected collision" message will be shown. Once the video is recorded and uploaded, a "parking surveillance video uploaded" message will be displayed.

The cloud album is designed to backup critical video evidence and currently only supports automatic uploads of parking surveillance videos (including collision-triggered and motion-triggered recordings) and user-initiated recordings during remote surveillance.

Videos uploaded to the cloud album are compressed to save bandwidth and reduce upload time.Video recordings from this dash cam are uploaded to the cloud album at 480P (1280 x 720, 16:9 aspect ratio) for the front camera and 1080P (1920 x 1080, 16:9 aspect ratio) for the rear camera.If you need the original resolution video, please connect your phone directly to the dash cam. You can find it in the "Parking Surveillance" subdirectory of the album.

The dash cam must be awakened before it can be used for remote surveillance. The delay in loading the remote surveillance live page after the dash cam is awakened is due to network latency and the dash cam's start-up time.Note: Even if parking surveillance and time-lapse photography are not enabled on this dash cam, remote surveillance can still be used after the vehicle is turned off.

The data consumption for various remote surveillance functions of this dash cam model is as follows:

• Viewing real-time video: Continuous viewing consumes data at a rate of about 13-15 MB/min.
• Uploading a parking surveillance video (triggered by collision or motion detection): Recorded at 480P on the front side and 1080P on the rear side, with a duration of 30 seconds. Uploading both front and rear videos consumes 21-23 MB of data (depending on the complexity of the scenario; more complex scenarios result in larger video file sizes).
• Uploading a remotely initiated recording: Video resolution is 480P, with a duration of 30 seconds (can be terminated early). For full 30-second recordings, data consumption is the same as for parking surveillance videos.
• Uploading a remotely captured photo: Data consumption for uploading a photo depends on the dash cam resolution and ranges from 0.3 to 1 MB.

The remote surveillance live streaming video is significantly compressed to ensure transmission efficiency. As a result, the video resolution is lower than that of the original dash cam recordings. This feature allows you to view the current conditions around the vehicle in real time.To take a photo at the original resolution, click the "Take Photo" button on the remote surveillance page. To record a 30-second video, click the "Record Video" button. A copy of the original resolution video is stored in the "Parking Surveillance" directory of the dash cam's album and is sent to your phone app at 480P resolution by default.

During hot weather, extended exposure to direct sunlight may cause the dash cam to shut down automatically due to overheating, especially when processing and transmitting live video streams during remote surveillance. This generates additional heat. To mitigate this, you can disable certain features, such as time-lapse photography or motion detection, to reduce power consumption and slow down the temperature increase.During remote surveillance, additional heat is generated as the dash cam captures and transmits live video streams. This may accelerate the process and cause the dash cam to shut down automatically, stopping the remote live stream abruptly. You can disable the "Time-lapse Photography" or "Motion Detection" functions to reduce the risk of overheating.

When time-lapse mode, motion detection and collision detection are all enabled, the recording duration is 32 hours.With time-lapse and collision detection enabled and motion detection disabled, the recording duration is 46 hours.